Privacy & Cookie policy

As of 1 May 2018,

Caressi B.V. respects your personal data and ensures that the personal information provided to us or otherwise obtained is treated confidentially. Personal data means all the information about a person. Details that indirectly relate to a person are also considered personal data. The following provides the necessary information as required by the General Data Protection Regulation (GDPR) to inform the party/parties concerned whose personal data is processed by Caressi B.V.

Caressi B.V., with its registered office at Weteringstraat 8, 7041 GW ’s-Heerenberg, the Netherlands, is responsible for the processing of personal data as outlined in this privacy statement.
Contact details:
Weteringstraat 8, NL-7041 GW ’s-Heerenberg
+31 (0)314 378316
www.caressi.nl

Personal data processed by us
Caressi B.V. processes your personal data because you use our services and/or because you provide them to us.

Below is a list of the personal data we process:
• First name and surname.
• Gender.
• Address details.
• Telephone number.
• Email address.
• Other personal data that you actively provide, for example by creating a profile on the website, in correspondence, and by telephone.
• Details of your activities on our website.
• Details of your browsing behaviour across different websites (for example, because this company is part of an advertising network).
• Financial details, such as your bank account number.

Special and/or sensitive personal data processed by us
Our website and/or service is not intended to collect data about visitors who are younger than 16, unless they have permission from their parents or guardian.

However, we cannot verify whether a visitor is over 16. We therefore recommend that parents are involved in their children's online activities to prevent data being collected about minors without parental consent. If you believe that we have collected data about a minor without consent, please contact us at info@caressi.nl, and we will delete that information.

The purpose of and basis for our processing of personal data
Caressi B.V. processes your personal data for the following purposes:
• The performance and (administrative) processing of the agreement entered into with you for the supply of products.
• Handling your payment.
• Sending our newsletter and/or promotional brochures.
• Being able to call or email you if this is necessary for us to perform our service.
• Informing you of changes to our services and products.
• Delivering goods and services to you.
• Caressi B.V. analyses your behaviour on the website so that we can improve the website and tailor the range of products and services to your preferences.
• Caressi B.V. also processes personal data as required by law, such as data needed for our tax returns.

Automated decision-making
Caressi B.V. does not use automated processing to make decisions about matters that could have (significant) consequences for individuals.

This includes decisions made by computer programs or systems without human intervention (for example, an employee of Caressi B.V.). Caressi B.V. uses the following computer programs and systems: Exact & HubSpot (Administration), Bizbloqs (WMS), Insezo (service management), Transsmart (dispatch labels), Qlik (data analysis), MS Office (email), HubSpot (marketing emails).

How long we retain personal data
Caressi B.V. does not retain your personal data longer than necessary to achieve the purposes for which your data is collected. We adhere to the following retention periods for personal data: Retention period of two (2) years or, if applicable regulations specify a longer period, that longer period. Reason: tracking follow-up questions for sales and service, as well as complying with applicable regulations.

Sharing personal data with third parties
Caressi B.V. only provides data to third parties when this is necessary to fulfil our agreement with you, or to comply with a legal obligation.

Cookies we use or similar technologies
Caressi B.V. only uses technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and for your convenience. They ensure that the website functions properly and remember your preferred settings, for example. We may also use them to optimise our website.

You can unsubscribe from cookies by adjusting your internet browser settings so that it no longer stores cookies. You can also delete any information previously stored via your browser settings.

Security of personal data
Caressi B.V. attaches great importance to the security and protection of your personal data and ensures, in line with the state of the art, appropriate technical and organisational measures to guarantee a level of security suited to the risk. If Caressi B.V. uses third-party services, such as an IT supplier, Caressi B.V. will make agreements regarding adequate security measures in a data processing agreement, in the context of personal data protection.

Caressi B.V. reserves the right to change the content of this privacy statement at any time without prior notice.

Changes to the privacy statement will be published on Caressi B.V.’s website. For that reason, please regularly visit our website (www.caressi.nl).

Click here for our cookies policy

Forms

The forms listed below are used on our website. Per form we explain:

- How we process your data
- The purpose of the form and the data we gather

How long is the data stored

The stored data contains little minimal sensitive information. Because we also want to analyse the data in the future and want to compare them with the data of today, we keep the data indefinitely, unless stated different for a specific form below.

If wish to have your data removed, please let us know per email, phone or letter.