It is important to us that our customers are served as well and as quickly as possible. We will contact you as soon as possible, but no later than 48 hours.
Curious about our service method process? Read on!
Carefree enjoyment with Caressi: Tips and maintenance always within reach
1. Kitchen specialist or end user?
We ask you to submit a service request through your kitchen specialist. This allows us to receive a purchase reference and help you as quickly as possible with the right parts or a repair visit.
2. Service form
We always ask the kitchen specialist to complete a service form. If you have photos and/or a video, this will naturally help speed up the process.
3. Our service team
Once we receive the service request from the kitchen specialist, our service department will assess the best solution to resolve your issue. In some cases, sending a replacement part may be enough to fix the problem. For more complex cases, we will arrange for a service technician.
Service technicians (if needed)
The service technicians will contact you directly to schedule an appointment. We hope this allows you to enjoy your Caressi product again as soon as possible.
